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Really?
Really?

"This was almost a daily occurrence for me: Customer - 'Excuse me, the movie in theater 5 hasn't started yet.' Me - 'Well what time is it supposed to start?' Customer - '6:00.' Me - 'And what time is it now?' Customer - '5:54.' Me - ?_? " Source

Crying Baby
Crying Baby

"Had this happen tonight: A lady came in with her infant to see The Purge: Anarchy. It was the 10:00PM show, and she couldn't understand why she couldn't bring her crying infant into a theater with 200 or more people. She proceeded to call back after she left and threaten the manager who she spoke with saying that he was lucky, because she was 'about to hit him in the face and f**k him up' with security literally standing next to him. Kid on her hip the entire time." Source

6.66
6.66

"Former cineplex employee here, if your order comes up as 6.66, please don't make me charge you extra for something to change the amount, it's not an omen it's junk food. One time I used to work at a grocery store and got the occasional 'OH MAH GAWD SATAN'S NUMBAH' customer. One time, a lady was making a small purchase and it came to $6.66. She balked and said she would add something to the order so it wouldn't come to 'that number.' She chose to buy a couple of gossip magazines. This brought her total to $13.34, and she paid with a $20 bill. The look on her face when I handed her $6.66 in change." Source

Throw It In The Can
Throw It In The Can

"Toss garbage on the floor like nobody has to pick it up. The smell of popcorn simmering in old soda will never fully leave my subconscious." Source

Sexy Vampires
Sexy Vampires

"On a lighter note, there was one lady who forgot what movie she was going to see. After we figured out it was one of the Twilights, she informed me, 'I've been calling it Sexy Vampires all day.'" Source

You're Not Fooling Anyone
You're Not Fooling Anyone

"Former Movie Theater Employee Here: I. When I needed to card younger-looking people for R-Rated movies and they'd say something to the effect of: I left it elsewhere...and then they yelled at me like it was my fault. II. Kids who made it obvious they were gonna try to sneak into an R-rated movie. III. Couples too lazy for a baby sitter so they brought their kids (babes-12 year olds) to scary movies." Source

Jeez People
Jeez People

"I loved the time that I spent working in a movie theater, but I rarely miss some of the customers. Some examples: - People who brought in food hidden in bags, then left the trash. More specifically people who brought in chicken wings and then left the bones on the floor under the seat. - At my theater, we had a military and a senior discount (no student discount though). It's inconvenient when you say you're military AFTER you purchase your ticket. It's also irritating when you get offended if I ask you if you'd like the senior discount. I realize you spent thousands on Botox, but it's clear you're at least 70. - No you can't have a refund because the R-rated horror film you're watching is scaring your 2 year old. - Picking up trash isn't fun when you could have thrown it away yourself, but spelling out 'HEY' in popcorn on the floor sure as h*ll isn't cute. Any bad customer stories I have all come from around the same time of year - the premiere of Eclipse. ???? "Source

Get There Early
Get There Early

"Former movie theater box officer manager here... I've seen a lot of good ones (complain about the prices being the most common complaint) in this thread but one I really hated was when customers accused us of overselling tickets because there were no seats left. No, we don't oversell. Our computer tells us how many seats are left per auditorium and we halt ticket sales for a showing when it sells at 90%... so quite the opposite. Sorry you don't want to sit in the front or not sit with your date. Get there earlier." Source

21 And Up
21 And Up

"My theater is 21 and up only (we serve alcohol and corporate policy allows no exception for easier compliance with the liquor laws) and the amount of entitled asshole parents that think they can get an exception to this is amazing. Yes your child is an infant and we assume you won't give them alcohol. They are still under 21 and aren't allowed into the theater. Beyond the alcohol reason, a lot of people come to our theaters to get away from kids because they know how restrictive our policy is, so exceptions are not something we are interested in. Also, we have physical signs in and out of our building as well as alerts online about our policy. Worst customer situation was on mother's day the first year I worked there. We had two families come in each with an obviously underage person. The 1st one was a mom, dad, and teenage son. They had pre-purchased tickets but told them that we would have to refund them since their son was underaged. The mom started yelling at me about it then moved on to the manager when he came up. They kept trying to beg for an exception, since it was mother's day, then demanded a higher up manager to yell at when they were refused. Meanwhile another guest came up to the ticket desk, a middle-aged woman, followed shortly by a young girl around 10-11 years old. After asking a few questions about the theater, the mom tried to buy tickets for her and her daughter. Now the 1st family is still up there now yelling at the GM, so yet again I had to tell someone that they couldn't come in due to the age restriction. This woman exploded!! She started slamming her fists on the desk and screaming that we were discriminating against her because she was a single mother, that we were ruining her mother's day, that she was going to tell her story to all the news outlets/oprah/ellen and have us closed down for disrespecting her. Brightside to this was that the 1st family took one look at this crazy woman and calmly took their refund without further argument. The other woman stood in our lobby for 30 mins yelling at all 3 of our on-duty managers until they could get her escorted out of the building." Source

Coke. Light Ice!
Coke. Light Ice!

"When people get personally offended that we are upselling/suggestive selling. IT'S OUR JOB. We literally get suspended if a secret shopper catches us NOT doing that. Is it a sh_t job? Yes. Would we rather go about like robots and not get suspended? Yes. One time, this bridge troll comes up and is like: 'Large.' Me: 'A large what?' Her: 'DRINK.' Me: '... What would you like to drink?' Her: sigh 'A COKE. LIGHT ICE!' I'm thinking, ok, she's a btch, I'm not going to suggest a bigger size, she might kill me. 'Here's your drink.' Her: 'Popcorn.' Seriously, people. A customer who uses complete sentences is a good customer indeed. I am a person, not a vending machine. 'What size?' Her: 'Ugh, larrrrrrge!' Me: 'Okayyy, any butter flavoring on that?' Her: 'NO. -\-' So I get her stuff. Out of habit, I say 'Alrighty, any nachos or M&Ms with that?' She loses it. 'NO. If I wanted anything else, I would have said, hey, THIS. IS. WHAT. I. WANT.' I lose it. 'OHHHHHH. IS THAT HOW THAT WORKS!?' Her: 'Yes. That's how that works.' I swipe her card: 'Straws and napkins are at the condiment stand, thank you!'" Source

Clever
Clever

"In the theater I worked at, employees loved when people left a mess in theater. It meant they could hide out in the theaters and do nothing for a while while the floor manager believed they were cleaning because they were super fast at cleaning it up but the floor manager assessed it was 45 minutes of work." Source

Stop Complaining
Stop Complaining

"Former employee here. There are so many. 1- Complain about prices - I don't set them, I'm sorry it's so damn expensive. 2- Get mad when you tell them to put their phone away. 3- Ask for refunds after watching the entire movie. 4- Sex in the theater. 5- 'There's not enough seats for our group to sit together.' These are just general things, but there are so many more specific instances where customers pissed me off. Like the doctor who told one of my employees that he wished her mother would die. Or the racist lady who called the cops and insisted that one of our black employees had called her a b*tch and assaulted her. I miss it sometimes." Source

Senior Discount
Senior Discount

"This old woman the other day when I went to the movies. She spent 5 minutes at the counter b_tching about how the food and drinks didn't get a senior discount. Then they give her her ticket and food and she starts walking away and her friend that was browsing the snack stand 10ft away walks up and completely cuts the line and orders her ticket and food AND also b_tches about how expensive it is and how there is not senior discount. Finally she f**ks off and I get my stuff and i go into the theater and they are both sitting in the handicap seats. So the movie starts and they spent the entire movie telling each other what they thought was happening. Of course since they were so old they were shouting at each other." Source

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